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Good communication and work completed on time.
It went well and despite the extremely dirty interior (blame the kids), the clean was excellent!
Simple job but well executed
The entire process was smooth and easy.
All went well and the people I dealt with were both personable and professional.
The process for checking in and collecting car was smooth despite the current difficult climate.
Every thing was perfect
Superb prompt service in challenging times of Covid-19.
Professional, efficient and friendly
cant fault the service
Timely efficient service.
All very good
Clear and precise video going through service details. Car was returned cleaned. I feel very confident with the works carried out.
Cobham bmw is reliable compared to other branches I have visited. Cobham isn't the closest to me but due to the professionalism and great service, I trust them which is why I choose to visit there. Others bmw branches aren't as good.
The lack of communication is still an issue
I would have been completely satisfied if Coopers had provided a collect and delivery service as they have always done up until now. I hope this will be restored before too long.
Service and MOT were all good.
Arrangements for pick up were a little crazy with little social distancing and a melee of customers around the front door.
If the right software update was done it would have been great
Friendly, efficient, helpful but most importantly did what was requested in the timeframe promised.
They listen end fixed
Very pleasant experience
The work was carried out in such no time. Everyone was helpful. Thank you.
Very satisfied with the customer service I received from Cooper cobham
Efficient and friendly service
No faults. Friendly staff, very helpful and appreciated the time return.
Everything I requested was attended to
I was kept informed about what needed doing to my car and was dealt with professionally and efficiently. Excellent service.
See above, reason 1
See previous comments
Excellent communications / cost and service
Faultless service and ease of handling
Everything went smoothly and kept informed during the process
I have been a BMW owner for most of my adult life, I found the passion and enthusiasm of the team at Coopers Cobham mirrored my own.
Very happy but this is the second time my ice scraper has gone missing from my car following return from you guys... it was very inconvenient given the snowy days that followed my service.
The only BMW dealership I would recommend. After years of moving from one place to another I finally feel I found a place that has knowledgeable and professional staff that care about their work. Sales people are kind of sleazy though.
Whole service experience was great. The technician (William) and service advisor (Kirsty) were excellent
Again everything done as promised.
Very prompt and efficient with work varied out to high standards
My rating is based on the realities of Covid restrictions, which have clearly and understandably affected the service process. The online check-in is excellent but we missed the usual car clean and contact with us was a problem on this occasion.
Naim gave outstanding customer service.
they carried out the work and supplied me with a loan car
The repaire was completed well and earlier than originally stated
See above - I especially liked them sending videos to me showing what they did
As above. Was also given advice about better payment option for my service by extremely polite and friendly person.
all completed as requested
I've used a number of BMW dealers over the last thirty years. You're probably the best. Albeit with a car park that needs extra capacity. Your service advisors are very helpful. I dealt with Henry and Kirsty a few times. Both are fantastic.
Staff very friendly and Kirsty was efficient. Nothing too much trouble
Online check-in was a great idea and saved alot of time. Impressed with the virtual service video
I had ordered a car with a colour my wife wasn't sure of. Simon swapped to another car with no drama.
Fantastic customer experience; it's the first time I've even bought a car online! Sales support was first class and the switch over was incredibly quick!
Very happy with sales process and my new car
Because I was very happy with everything
Good experience as Jamie Smith kept me advised of status and what was expected of me regarding new documentation etc. Having dealt with Jamie for a number of years, was at ease from the start of purchasing process.
Sales and collection process was very smooth - Kieran kept me up to date and was very responsive to queries.
Personal service at its best
Kieran Mant of Cooper Cobham was the sales executive, I have nothing but praise for Kieran he is a shining example for BMW and made my purchase a very enjoyable experience. Kieran kept me continually updated with the progress of the build.
Car delivered on date promised and good friendly customer service
COVID prevented full meetings but phone calls were good
Went very smoothly
Very responsive, gave plenty of detail and worked to get the best deal