Loading...

ABOUT INCHCAPE COBHAM.

Visit our state-of-the-art retailer centre to view the latest range of models.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Andrew Amiss

Head of Business

Simon Hurst

New & Used Car Sales Manager

Peter Williams

Retail Manager

Bash Salloum

Retail Manager

Elle Fairfowl

Aftersales Manager

Jas Khasriya

New Car Sales Executive

Brian Sheridan

Used Car Sales Executive

Jamie Smith

Sales Consultant

Annie-Sophia Ellmann

Sales Consultant

Simon Omer

Sales Consultant

Kieran Mant

Sales Consultant

Nahidul Islam

Service Reception Manager

Stephen Perryer

Parts Manager

Henry Tanor

Service Advisor

Lynda Ford

Aftersales Support

Leroy Marshall

Sales Logistics

Nikki Curtin

Senior Showroom Host

Kim Roughton

Showroom Host

Kirsty Cain

Service Advisor

Ellie Teverson

Workshop Controller

Danny Stanica

Site Logistics

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Long experience

Service

Good communication and work completed on time.

Service

It went well and despite the extremely dirty interior (blame the kids), the clean was excellent!

Service

Simple job but well executed

Service

The entire process was smooth and easy.

Service

All went well and the people I dealt with were both personable and professional.

Service

Highly professional

Service

The process for checking in and collecting car was smooth despite the current difficult climate.

Service

Every thing was perfect

Service

Superb prompt service in challenging times of Covid-19.

Service

Professional, efficient and friendly

Service

cant fault the service

Service

Timely efficient service.

Service

All very good

Service

Great

Service

Clear and precise video going through service details. Car was returned cleaned. I feel very confident with the works carried out.

Service

Cobham bmw is reliable compared to other branches I have visited. Cobham isn't the closest to me but due to the professionalism and great service, I trust them which is why I choose to visit there. Others bmw branches aren't as good.

Service

The lack of communication is still an issue

Service

See above

Service

I would have been completely satisfied if Coopers had provided a collect and delivery service as they have always done up until now. I hope this will be restored before too long.

Service

Service and MOT were all good.

Service

Arrangements for pick up were a little crazy with little social distancing and a melee of customers around the front door.

Service

If the right software update was done it would have been great

Service

Friendly, efficient, helpful but most importantly did what was requested in the timeframe promised.

Service

They listen end fixed

Service

Very pleasant experience

Service

The work was carried out in such no time. Everyone was helpful. Thank you.

Service

Very satisfied with the customer service I received from Cooper cobham

Service

Efficient and friendly service

Service

Good communication

Service

No faults. Friendly staff, very helpful and appreciated the time return.

Service

Everything I requested was attended to

Service

I was kept informed about what needed doing to my car and was dealt with professionally and efficiently. Excellent service.

Service

See above, reason 1

Service

See previous comments

Service

Excellent communications / cost and service

Service

Faultless service and ease of handling

Service

Everything went smoothly and kept informed during the process

Service

I have been a BMW owner for most of my adult life, I found the passion and enthusiasm of the team at Coopers Cobham mirrored my own.

Service

Very happy but this is the second time my ice scraper has gone missing from my car following return from you guys... it was very inconvenient given the snowy days that followed my service.

Service

The only BMW dealership I would recommend. After years of moving from one place to another I finally feel I found a place that has knowledgeable and professional staff that care about their work. Sales people are kind of sleazy though.

Service

As above

Service

Whole service experience was great. The technician (William) and service advisor (Kirsty) were excellent

Service

Again everything done as promised.

Service

Very prompt and efficient with work varied out to high standards

Service

My rating is based on the realities of Covid restrictions, which have clearly and understandably affected the service process. The online check-in is excellent but we missed the usual car clean and contact with us was a problem on this occasion.

Service

Naim gave outstanding customer service.

Service

they carried out the work and supplied me with a loan car

Service

The repaire was completed well and earlier than originally stated

Service

See above - I especially liked them sending videos to me showing what they did

Service

As above. Was also given advice about better payment option for my service by extremely polite and friendly person.

Service

all completed as requested

Service

Convenience

Service

I've used a number of BMW dealers over the last thirty years. You're probably the best. Albeit with a car park that needs extra capacity. Your service advisors are very helpful. I dealt with Henry and Kirsty a few times. Both are fantastic.

Service

Staff very friendly and Kirsty was efficient. Nothing too much trouble

Service

Total satisfaction

Service

Online check-in was a great idea and saved alot of time. Impressed with the virtual service video

Service

I had ordered a car with a colour my wife wasn't sure of. Simon swapped to another car with no drama.

Sales

Fantastic customer experience; it's the first time I've even bought a car online! Sales support was first class and the switch over was incredibly quick!

Sales

Very happy with sales process and my new car

Sales

Because I was very happy with everything

Sales

Good experience as Jamie Smith kept me advised of status and what was expected of me regarding new documentation etc. Having dealt with Jamie for a number of years, was at ease from the start of purchasing process.

Sales

Sales and collection process was very smooth - Kieran kept me up to date and was very responsive to queries.

Sales

Personal service at its best

Sales

Kieran Mant of Cooper Cobham was the sales executive, I have nothing but praise for Kieran he is a shining example for BMW and made my purchase a very enjoyable experience. Kieran kept me continually updated with the progress of the build.

Sales

Car delivered on date promised and good friendly customer service

Sales

COVID prevented full meetings but phone calls were good

Sales

Went very smoothly

Sales

See above

Sales

Very responsive, gave plenty of detail and worked to get the best deal